FAQ

Frequently Asked Questions

10 GOOD REASONS TO BUY OUR PRODUCTS

FAQ - Fattoria Castello di Monteriggioni

FAQ

1 – Do I have to register to place an order?

Registration is not required to visit and buy in our Wine Shop.

2 – What are the accepted payment methods?

It is possible to pay with credit and prepaid cards of the Visa, MasterCard, American Express, Diners circuits; you can also choose to pay with PayPal, Satispay, Stripe, and by Bank Transfer.

In the case of a Bank Transfer you will receive an email with our bank details (IBAN).

3 – Are the payments safe?

Paying by credit card on our site is safe and certified, because confidential data is not processed by our servers or by our staff but only by the banking system and is not stored in any database, neither ours nor the bank. The transaction takes place via a secure and encrypted connection.

4 – How long does the delivery take?

It depend about the country:

(Austria, Belgium, Denmark, France, Germany, Greece, Finland, Luxemburg, Netherlands, Spain, Portugal, Sweden)

4/8 working days

(Bulgaria, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovachia, Slovenia, Hungary, Romania)

6/10 working days

(USA)

6/8 working days

(USA: Illinois, Massachussets, Oklahoma, Texas)

10/15 working days

(Canada, Australia, Hong Kong, Norway, New Zeland, Singapore, South Africa)

5/15 working days

5 – Are the bottles safe during transport?

We rely on the experience and professionalism of the B&T Service courier, and this together with ad hoc packaging for wine, allows us to be sure as regards the integrity of the products during shipment.

6 – How can I contact you in case of problems or for any request?

Our Customer Service is always at your disposal.

You can contact us at the following addresses:

WHATSAPP. +39 0577306015

MAIL: shop@fattoriacastellodimonteriggioni.com

Mobile: +39 3282229911

7 – Can I track the shipment?

Of course! Upon departure of the cases, you will receive an email with all the information and the Tracking Number to be able to check the progress of your shipment.

8 – Do the prices include VAT?

Yes, the prices you see on our website include VAT.

9 – Can I have the wine delivered to someone else as a gift?

Yes, all you have to do is indicate a different shipping address during the checkout process. You can also enter a message to attach to the packages.

10 – How much are the shipping costs?

It depend about the Country; you can see the price for shipping in the cart before the purchase.

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